Stop overspending on ServiceNow and switch to Jira Service Management
Choose Jira Service Management to reduce your overall ITSM spending while improving customer experience and time-to-value. Bring development, IT operations, and business teams together on one flexible platform to deliver great service, fast, and at lower cost.
Simple, intuitive implementation
Leverage pre-configured templates to help teams get set up quickly, with out-of-the-box workflows and more.
Accelerated DevOps
ITSM that’s built on Jira. Break down silos and streamline collaboration between development and IT operations teams.
Flexible workflows
Get started quickly with a low code editor. Use the drag and drop interface to give teams the flexibility to work how they want.
Atlassian platform
Give your teams a unified view of their work. Use integrations across the Atlassian portfolio and over 5,000 third party tools to make work flow.
The Atlassian advantage
| | Jira Service Management | Zendesk |
|---|---|---|
True IT service management tool | Jira Service Management
| Zendesk
|
Ready for enterprise IT service teams | Jira Service Management
| Zendesk
|
Business, Dev, and IT objectives aligned on the same platform | Jira Service Management
| Zendesk
|
Seamless integration with development tools like Jira Software and Bitbucket | Jira Service Management
| Zendesk
|
Asset management, incident and change management, configuration management | Jira Service Management
| Zendesk
|
Within three or four weeks, we had a product that would work for the organization very quickly. We were able to configure all the key elements, the self-service portal, and the knowledge articles enough for us to take it on ourselves and start working with it.
Rob Crompton, Head of Service Management at The Very Group
Six reasons teams choose Jira Service Management over Zendesk
One, unified Jira platform
enables seamless collaboration between Dev, IT, and customer support
Complete ITSM
out of the box – no cobbling together functionality with
add-ons and apps
Modern approach to ITIL
eliminates unnecessary feature bloat and gives flexibility to use only what your team needs
User friendly, speedy UI
allows teams to get started quickly with a low code editor and drag and drop interface
Intuitive implementation
with a robust set of templates, guides, and features for every service management use case
Transparent pricing
per agent, with no extra cost for approvers or requesters, and no surprises
Join thousands of organizations who use Jira Service Management for ITSM
Trusted by over 45,000 customers worldwide
See what industry analysts and customers say about us
Analyst report
Atlassian is a Leader in The Forrester Wave™: ESM, 2023
Whitepaper
The Atlassian Approach to Enterprise Service Management
Data sheet
Discover the 6 reasons Jira Software is better with Jira Service Management
FAQs
Choose Jira Service Management today
All the features your team needs to deliver great service, fast on the same platform where developers and business teams already work. Jira Service Management offers modern IT practices including:
- Request Management
- Incident and Problem Management
- Change Management
- Asset Management
- Configuration Management
- Knowledge Management
Ready to make the switch? Still have questions? We’re always here to help. Contact sales now