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Stop overspending on ServiceNow and switch to Jira Service Management

Choose Jira Service Management to reduce your overall ITSM spending while improving customer experience and time-to-value. Bring development, IT operations, and business teams together on one flexible platform to deliver great service, fast, and at lower cost.

ServiceNow or service never? See why customers prefer Jira Service Management

Modernize your ITSM practices and say "see you never!" to ServiceNow. No more steep learning curves, painful upgrades, or sky-high costs. Jira Service Management's transparent pricing, shorter implementation time, and powerful, easy-to-use platform make for a better return on your service management investment.

Simple, intuitive implementation

Leverage pre-configured templates to help teams get set up quickly, with out-of-the-box workflows and more.

Service Management project templates available in Jira Service Management

Accelerated DevOps

ITSM that’s built on Jira. Break down silos and streamline collaboration between development and IT operations teams.

Incident event graph showcasing integration between Jira Service Management and Jira Software

Flexible workflows

Get started quickly with a low code editor. Use the drag and drop interface to give teams the flexibility to work how they want.

Workflow editor in Jira Service Management used to customize status and transitions

Atlassian platform

Give your teams a unified view of their work. Use integrations across the Atlassian portfolio and over 5,000 third party tools to make work flow.

Explore apps for Jira Service Management in the Atlassian Marketplace

The Atlassian advantage

 

Jira Service Management

ServiceNow

Average implementation time under 6 months

Jira Service Management

ServiceNow

Seamless integration with development tools like Jira Software and Bitbucket

Jira Service Management

ServiceNow

Transparent, easy to understand pricing

Jira Service Management

ServiceNow

Request, incident, problem, change, and asset management capabilities included

Jira Service Management

ServiceNow

Business, Dev, and IT objectives aligned on the same platform

Jira Service Management

ServiceNow

Quotation marks

All your ITSM competitors are these monolithic solutions that start at a list price of half a million dollars and need an army of consultants to get started.

Dave Treff, Head of Digital Operations, Ginkgo Bioworks

Six reasons teams choose Jira Service Management over ServiceNow

One, unified Jira platform

enables seamless collaboration between Dev and IT

Federated data model

empowers teams to work how they want while staying aligned with their org

Modern approach to ITIL

eliminates unnecessary feature bloat and gives flexibility to use only what your team needs

User friendly, speedy UI

allows teams to get started quickly with a low code editor and drag and drop interface

Intuitive implementation

eliminates the need for endless upgrade cycles and consultants to configure and maintain workflows

Transparent pricing

per agent, with no extra cost for approvers or requesters, and no surprises

Join thousands of organizations who use Jira Service Management for ITSM

Trusted by over 45,000 customers worldwide

Engie company logo

“Atlassian is rapidly becoming the main hub of connection between teams, where everyone can find information and collaborate to deliver more value to our customers.”

Jose Luis Lizárraga Castro, IT Support Engineer, ENGIE Mexico
Engie company logo

“Atlassian is rapidly becoming the main hub of connection between teams, where everyone can find information and collaborate to deliver more value to our customers.”

Jose Luis Lizárraga Castro, IT Support Engineer, ENGIE Mexico

“With Jira Service Management, everything started to flow... We could finally link projects and use dashboards between our service management solution and Jira Software...We expect to save 70% this year on licensing costs alone.”

Rachid Laghzaouni, Manager of PMO tools, Saint-Gobain
Saint-Gobain company logo
Saint-Gobain company logo

“With Jira Service Management, everything started to flow... We could finally link projects and use dashboards between our service management solution and Jira Software...We expect to save 70% this year on licensing costs alone.”

Rachid Laghzaouni, Manager of PMO tools, Saint-Gobain

See what industry analysts and customers say about us

Gartner Visionary 2021 Magic Quadrant for ITSM tools
Analyst report

Atlassian is a Leader in The Forrester Wave™: ESM, 2023

Forrester Wave Leader 2021 Enterprise Service Management
Whitepaper

The Atlassian Approach to Enterprise Service Management

Gartner peer insight customers' choice 2021
Data sheet

Discover the 6 reasons Jira Software is better with Jira Service Management

FAQs

What is BSM and why should I care? Copy link to heading Copied! show

Bad Service Management (BSM) is a terrible condition that plagues companies stuck with legacy ITSM tooling. It starts slowly spreading within the IT organization and quickly attacks other areas of the business, leaving them ill-prepared to handle requests coming from different areas of the business. Atlassian is on a fight to end Bad Service Management and we are launching a new program starting with this special limited time offer to help you get started today.

Do I have to be a certain size company to take advantage of either offer? Copy link to heading Copied! show

No. No matter your company size, you may take advantage of either offer. However, eligibility restrictions apply.

What is the eligibility criteria to participate in this offer? Copy link to heading Copied! show

Any new signups to Jira Service Management Cloud Standard edition with up to 10 agents are eligible. You can sign up for Jira Service Management on:

  • a brand new Cloud site, or
  • an existing* Cloud site with other Atlassian products (i.e. Confluence or Jira Software)
I am already paying for another Atlassian product (e.g., Confluence, Jira Software, etc.). Am I eligible? Copy link to heading Copied! show

Yes - if your site is not presently associated a Jira Service Management instance (trial, Free or Paid), you are eligible.

Choose Jira Service Management today

Users submitting tickets at a service desk

All the features your team needs to deliver great service, fast on the same platform where developers and business teams already work. Jira Service Management offers modern IT practices including:

  • Request Management
  • Incident and Problem Management
  • Change Management
  • Asset Management
  • Configuration Management
  • Knowledge Management

Ready to make the switch? Still have questions? We’re always here to help. Contact sales now