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Stop overspending on ServiceNow and switch to Jira Service Management

Choose Jira Service Management to reduce your overall ITSM spending while improving customer experience and time-to-value. Bring development, IT operations, and business teams together on one flexible platform to deliver great service, fast, and at lower cost.

See why Cherwell customers switch to Jira Service Management

Modernize your service management practices and accelerate Dev, IT, and business workflows with Jira Service Management’s enterprise-grade solution.

Cloud-native, intuitive ITSM

Purpose-built for the cloud, Jira Service Management offers a reliable, end-to-end ITSM solution that’s designed for scale. With seamless, automatic upgrades, and an intuitive interface, Jira Service Management makes it easy for teams to deploy and get immediate access to the latest features.

Service Management project templates available in Jira Service Management

Accelerated DevOps

Break down silos and unite Dev, IT Ops, and business teams on one platform for seamless collaboration. Accelerate work with native integrated change, incident, problem, and asset/configuration management workflows.

A screenshot showing an investigation of an incident

Proven service management innovator

Recognized as a 2023 Leader in The Forrester WaveTM: Enterprise Service Management with the highest possible score for strategy, and a Leader in the 2022 Gartner® Magic Quadrant™ for IT Service Management Platforms. Jira Service Management has a proven track record of building for where the service management space is heading, with a clear, innovative roadmap.

Screenshot of the cloud roadmap page

Flexible workflows for all teams

Empower all teams – from HR and finance, to legal, marketing and facilities – with flexible service management workflows. A user-friendly UI, customizable templates, and a robust suite of native and third party integrations make it easy for any team to create, update, and maintain their own service desk.

Illustration of a roadmap

The Atlassian advantage

 

Jira Service Management

Cherwell

Modern, cloud-native ITSM and ESM platform

Jira Service Management

Cherwell

Dev, IT Ops and business teams aligned on one unified Jira platform

Jira Service Management

Cherwell

Intuitive implementation and maintenance with automatic upgrades

Jira Service Management

Cherwell

Flexible, cost-effective ESM solution that’s easily maintained by non-technical teams

Jira Service Management

Cherwell

Native mobile solution included at no additional cost

Jira Service Management

Cherwell

Transparent, inclusive pricing available online

Jira Service Management

Cherwell

User friendly UI with low/no code editor, drag and drop interface, and robust templates

Jira Service Management

Cherwell

Built-in cross-product analytics

Jira Service Management

Cherwell

Quotation marks

With Atlassian, it’s easy to get started and spin up a solution.

WENDY STOCKHOLM, DIRECTOR OF BIZTECH, INVISION

Six reasons to choose Jira Service Management

One, unified Jira platform

enables seamless collaboration between Dev, IT Ops, and business teams

Intuitive implementation

eliminates the need for endless upgrade cycles and consultants to configure and maintain workflows

Modern approach to ITIL

eliminates unnecessary feature bloat and gives flexibility to use only what your team needs

User friendly, speedy UI

allows teams to get started quickly with a low code editor and drag and drop interface

Innovative roadmap

driven by real customer needs and backed by heavy R&D and M&A investments

Fast time-to-value

with flexible processes that can pivot as your team’s needs change, rather than forcing a one-size-fits-all approach

Get a personalized quote

Contact our sales team today for a personalized quote and get more details on switching from Cherwell to Atlassian.

Trusted by over 50,000 customers worldwide

Edenred company logo

“I was amazed by the number of business units and departments that were contacting us to set up their own Jira Service Management projects. We currently have more than 60 projects, and these numbers are growing monthly.”

Camelia Bordencia, Jira Technical Lead, Edenred
AppDynamics' company logo

“I was amazed by the number of business units and departments that were contacting us to set up their own Jira Service Management projects. We currently have more than 60 projects, and these numbers are growing monthly.”

Camelia Bordencia, Jira Technical Lead, Edenred

“Atlassian tools are extremely flexible and we can build out almost any use case.”

Alex Christensen, Atlassian Suite Engineering Lead, AppDynamics
AppDynamics company logo
AppDynamics company logo

“Atlassian tools are extremely flexible and we can build out almost any use case.”

Alex Christensen, Atlassian Suite Engineering Lead, AppDynamics

See what industry analysts and customers say about us

Gartner Visionary 2021 Magic Quadrant for ITSM tools
Analyst report

Atlassian is a Leader in The Forrester Wave™: ESM, 2023

Forrester Wave Leader 2021 Enterprise Service Management
Whitepaper

The Atlassian Approach to Enterprise Service Management

Gartner peer insight customers' choice 2021
Data sheet

Discover the 6 reasons Jira Software is better with Jira Service Management

FAQs

What is BSM and why should I care? Copy link to heading Copied! show

Bad Service Management (BSM) is a terrible condition that plagues companies stuck with legacy ITSM tooling. It starts slowly spreading within the IT organization and quickly attacks other areas of the business, leaving them ill-prepared to handle requests coming from different areas of the business. Atlassian is on a fight to end Bad Service Management and we are launching a new program starting with this special limited time offer to help you get started today.

Do I have to be a certain size company to take advantage of either offer? Copy link to heading Copied! show

No. No matter your company size, you may take advantage of either offer. However, eligibility restrictions apply.

What is the eligibility criteria to participate in this offer? Copy link to heading Copied! show

Any new signups to Jira Service Management Cloud Standard edition with up to 10 agents are eligible. You can sign up for Jira Service Management on:

  • a brand new Cloud site, or
  • an existing* Cloud site with other Atlassian products (i.e. Confluence or Jira Software)

Choose Jira Service Management today

Users submitting tickets at a service desk

All the features your team needs to deliver great service, fast on the same platform where developers and business teams already work. Jira Service Management offers modern IT practices including:

  • Request Management
  • Incident and Problem Management
  • Change Management
  • Asset Management
  • Configuration Management
  • Knowledge Management

Ready to make the switch? Still have questions? We’re always here to help. Contact sales now