How to Pay

Atlassian accepts a variety of payment methods to ease the purchasing process, including credit card, bank transfer, mailed check, ACH, and net-30 terms when applicable. Read below to learn more about each payment method and determine which is best for you.

Please note - While Atlassian accepts a variety of payment methods, cloud subscriptions paid monthly must be paid via credit card or PayPal. Bitbucket Cloud must be paid via credit card.

Credit Card

You can make credit card payments directly from the Atlassian shopping cart. Previously-generated quotes are payable by credit card from the Atlassian Payments Page. We're happy to accept Visa, American Express (AMEX), and MasterCard.

Recurring credit card payments can also be set up for monthly renewals of our cloud products. When you add your credit card details to your monthly cloud site, we’ll process your monthly payment at the start of the next billing cycle, and continue to charge your card at the start of each billing cycle moving forward unless canceled.

Bank Transfer/ACH

Payments can be made either by Bank Transfer (Wire) or ACH (US banks only). You can find bank transfer details and instructions on the first page of your quote. Self-managed license keys and/or annual cloud subscriptions are provisioned after receipt of payment, typically within 7-14 business days.

Please remember to reference your Quote/Invoice number on your payment – you can send your payment remittance to remittance@atlassian.com, if desired.

Check

Atlassian can accept payment via mailed check, however, please note that self-managed licenses and/or annual cloud subscriptions cannot be provisioned until receipt of payment, typically within 7-14 business days. When issuing a check to Atlassian, please note the quote/invoice number in the Memo line and send the check to:

Atlassian Pty Ltd
32151 Collections Center Dr.
Chicago, IL 60693-0321

PayPal

PayPal is available for all Atlassian purchases via the Atlassian shopping cart, or from the Payments page (when issuing payment for an existing quote).

PayPal can also be set up for recurring monthly payments for our cloud products. When you add your PayPal account to your monthly cloud site, we’ll process your monthly payment at the start of the next billing cycle, and continue to charge your PayPal account at the start of each billing cycle moving forward unless canceled.

For instructions on how to add your PayPal account to your cloud site, see How do I add my PayPal account to my cloud site? in our Purchasing FAQ.

Net-14 Terms

In the new billing engine, Net-14 payment terms are available for annual termed cloud subscriptions between USD 1,000 and USD 20,000 (pre-tax) – orders less than USD 1,000 don’t qualify and must be paid via credit card. This payment option allows billing admins to place an order for an annual termed subscription and make a payment toward the invoice within 14 days while the product is immediately provisioned.

Net-14 payment terms are not available for annual auto-renewing cloud subscriptions.

When billing admins are ready to move forward with a purchase, follow the instructions outlined on the last page of your invoice. As long as you meet the minimum requirement (USD 1,000) and don’t exceed the maximum (USD 20,000), your order can be placed using Net-14 payment terms. If you exceed the Net-14 limit, you can apply for Net-30 payment terms or pay with another payment method. Net-14 payment terms don’t require an application and a credit check.

If you don’t see this option available, please reach out and we can assist. Please note that Net-14 payment terms are not available in the legacy billing system.

 

Net-30 Terms

Net-30 payment terms are available for annual Cloud subscriptions and enterprise* purchases of $10,000 USD or more (pre-tax), that include at least one core Atlassian product (Jira, Confluence, etc).

When you’re ready to move forward with a purchase, select Net-30 Terms from the Payments page – Net-30 will only be visible on qualifying orders, and you’ll need to be logged in as the billing contact on the quote to access this option.

Orders totaling $50,000 or more will be subject to a manual credit check. If your purchase falls into this category, our team will be in touch as quickly as possible.

*Enterprise products include Data Center, Premier Support, and Technical Account Management (TAM).

Tax Information

As an Australian company, Atlassian is exempt from withholding taxes in some countries like the United States. For compliance reasons, U.S. customers may wish to obtain a copy of Atlassian's W9 form; or for non-U.S. customers, the Australian Taxation Office Certificate of Residency for Atlassian.

Please note that the Trello W9, Statuspage W9, and Opsgenie W9 are separate from Atlassian's W9.

Vendor Profile

Download our Vendor Profile for more details.